1. Legal & Consumer Protection Policies

(Terms & Conditions, Refunds & Cancellations, Ticketing Policy)

Terms & Conditions

Welcome to Mind Body Spirit Events. By accessing and using our website or purchasing a ticket for any of our events, you agree to the following terms and conditions. Please read them carefully.

• All content on this website is owned or licensed by Mind Body Spirit Events and is protected by intellectual property laws.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our services without express written permission.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices for events are subject to change without notice.
• We do not guarantee uninterrupted, timely or error-free service, although we strive to provide a high-quality experience.

If you have any questions, please contact us at [debbie@mindbodyspiritevents.co.uk] or [nicola@mindbodyspiritevents.co.uk].

Refunds & Cancellations Policy

• Tickets purchased for events are non-refundable unless the event is cancelled by Mind Body Spirit Events.
• If an event is cancelled, you will be offered a full refund or the option to transfer your ticket to a future event.
• If you cannot attend, you may transfer your ticket to someone else by notifying us at least 48 hours in advance via email.

Ticketing Policy

• All tickets are issued electronically. Upon purchase, you will receive an email confirmation with your ticket.
• Lost tickets can be resent upon request; please contact us if you need assistance.
• Entry may be refused if the ticket has been tampered with, duplicated, or purchased from an unauthorised reseller.

2. Privacy & Data Handling Policies

(Privacy Policy, Cookie Policy)

Privacy Policy

We value your privacy. This policy outlines how we collect, use, and protect your personal data.

• Information We Collect: Name, email, phone number, and payment details (securely handled by our payment processor).
• Usage: We use your data to process ticket sales, communicate about events, and send marketing emails (if you opt in).
• Third Parties: We do not sell your data. We only share data with necessary third-party service providers (e.g., payment processors, ticketing platforms).
• Your Rights: You can request to access, correct, or delete your data at any time by emailing us.
• Security: We use SSL encryption and secure platforms to handle all data.

Contact us at [debbie@mindbodyspiritevents.co.uk] or [nicola@mindbodyspiritevents.co.uk] for questions regarding your data.

Cookie Policy

Our website uses cookies to enhance your browsing experience.

• What Are Cookies? Cookies are small files stored on your device to improve site performance and remember preferences.
• Types We Use: Session cookies, analytics cookies (Google Analytics), and functional cookies for ticketing and navigation.
• Managing Cookies: You can modify your browser settings to refuse cookies, but this may impact functionality.

By using our site, you consent to the use of cookies as outlined.

3. Accessibility & Ethical Policies

(Accessibility Statement, Code of Conduct)

Accessibility Statement

Mind Body Spirit Events is committed to ensuring our events and website are accessible to all individuals.

• Venue Accessibility: We aim to select venues that are wheelchair accessible and inclusive. Please check specific event listings or contact us in advance for assistance.
• Website Accessibility: We aim to follow WCAG 2.1 guidelines to ensure accessibility of our site for users with disabilities.
• Support Requests: Contact us for specific accommodation needs at [debbie@mindbodyspiritevents.co.uk] or [nicola@mindbodyspiritevents.co.uk].

Code of Conduct

We are committed to creating a safe, welcoming, and inclusive space for everyone at our events.

• Respect & Inclusion: Discriminatory, abusive, or inappropriate behaviour will not be tolerated.
• Safety First: Any concerns or incidents should be reported to event staff immediately.
• Zero Tolerance: We reserve the right to refuse entry or remove individuals for violation of this code without refund.

All attendees are expected to treat each other, staff, and presenters with kindness and respect.